The following General Terms and Conditions of Sale (hereinafter referred to as the „Terms and Conditions“) apply to the contractual relationship between Ana Sanchez Balastegui and the persons wishing to make purchases in our online store ana-morales.de (hereinafter the “ Customer „and together with Ana Sanchez Balastegui, the“ parties „).

1. ENTRY INTO FORCE

The parties agree that these terms and conditions apply exclusively to their business relationships. As these terms and conditions may be changed, the terms and conditions applicable to the customer and Ana Sanchez Balastegui are or were valid as of the date of the purchase order on the website.

2. ORDER

To place an order, the customer must be at least 18 years old and in legal capacity. The order can be confirmed only after completion of all mandatory fields (complete contact details) by the customer and after receipt of payment. Once the customer has received the order confirmation, the purchase contract has been concluded, and the customer is obliged to pay the full retail price. Ana Sanchez Balastegui is obliged to send the order to the customer after receipt of payment by the customer.

In certain cases, particularly in the event of a payment default, wrong address or other customer-related issues, Ana Sanchez Balastegui reserves the right to cancel the customer order until the problem is resolved. Ana Sanchez Balastegui makes every effort to ensure 24/7 access to the Site, but is not liable in the event of a service interruption, in particular due to maintenance or a technical problem. Customer declares that he understands the technical limitations of Internet usage, particularly information retrieval, data and file transfer, and the risks associated with this technology. The order confirmation will be sent to the customer together with a complete overview of the order via email.

3. REFUSAL AND CANCELLATION:

Ana Sanchez Balastegui reserves the right to cancel customer orders in the following cases:

• verbal or physical vilification or violence against employees, subcontractors, customers or

• the management of the company Ana Sanchez Balastegui;

• if the product is not available or available (all payments will be fully refunded to the customer after consultation with him)

• if the customer’s order data is incorrect or impossible to verify.

As a retailer, Ana Sanchez Balastegui does not sell the products in large quantities. Should a customer consider a bulk order of the product 5 units or more, we ask that you contact us (contact details can be found under clause 13 (CUSTOMER SERVICE AND FURTHER INFORMATION) so that availability and delivery time can be discussed together If there are enough products available, or if Ana Sanchez Balastegui and the customer disagree, Ana Sanchez Balastegui reserves the right to refuse the bulk order of a product.

4. DELIVERY

We deliver only to the Member States of the European Union (except overseas islands) to the address indicated by the customer and noted on the order form. The delivery is deemed to have been made as soon as the order has arrived at this address. Our deliveries are made by insured or uninsured shipping by us or our shipping partners (for example via the DPD service in Germany). The delivery times are given without obligation and without guarantee. The delivery times include: The processing time (24 to 48 hours). This depends on the payment receipt date and the takeover of the package by our shipping company.

• The period of parcel delivery by the shipping company (different depending on the country of destination).

Delayed deliveries do not justify a cancellation of your order, a refusal of acceptance or a claim for compensation. If the delay in delivery exceeds the delivery deadline communicated to the customer, this will be suggested by e-mail to a new delivery period.

The delivery charges depend on the destination, the size and the weight of the package in relation to the total order. They will be communicated to the customer at the end of the order process before confirming the order.

5. PRICES

The sales prices stated on the website www.ana-morales.de are valid until they are canceled by the next price publication. The listed prices are subject to change without notice.

The prices quoted include VAT, but not the delivery charges, which may vary depending on the delivery address.

The total price, including delivery charges, will be displayed to the customer before confirming his order

6. AVAILABILITY

Ana Sanchez Balastegui is committed to delivering the customer’s order for available inventory. If an unavailable item is ordered, the customer will be notified of unavailability by email within 3 days. In this case, Ana Sanchez Balastegui will offer a comparable product or refund the amount for the missing item within 30 days.

The product offers are valid within the available stock.

7. PAYMENT

The purchases can be paid as follows:

1. Paypal

2. Credit Card

3. Immediate transfer

8. WARRANTY

Ana Sanchez Balastegui gives his customers a 6-month subscription. According to this warranty, the product must conform to the description given by Ana Sanchez Balastegui and have the stated characteristics. If this is not the case, the guarantee comes into force.

If the error occurs within the first 6 months after delivery of the product, the customer has the choice whether he returns the product to Ana Sanchez Balastegui and gets the full sale price refunded, or retains the defective product and gets back part of the sale price. The customer may also send the defective product to Ana Sanchez Balastegui, which will be repaired before being returned to the customer.

The improper use or storage of the products does not give rise to any legal warranty.

9. RIGHT OF WITHDRAWAL

The customer has a statutory withdrawal period of 14 calendar days within which he may return the product without giving a reason and without a contractual penalty. This period begins with the receipt of the package from the delivery service. In order to exercise your right of withdrawal, Ana Sanchez Balastegui must be informed of the withdrawal from the contract by means of an official written statement (such as registered mail, e-mail). The delivery of the declaration of revocation before expiry of the revocation period corresponds to the observance of this period. In case of exercise of the right of withdrawal, the customer is obliged to return the goods immediately to Ana Sanchez Balastegui in their original packaging to the following address: Ana Sanchez Balastegui, Feldhauskamp 19, 45138 Essen, Germany. The deadline is considered met if the goods were returned within 14 calendar days (the date of the postmark applies). The shipping costs are charged to the customer.

If Customer withdraws from the Agreement, Ana Sanchez Balastegui shall promptly reimburse the full amount of the payment, no later than 14 calendar days after receipt of the receipt by Ana Sanchez Balastegui.

The refund will inevitably be on the same payment path as your payment.

This right of withdrawal can only be claimed for products that are returned to Ana Sanchez Balastegui in a salable condition (complete accessory, intact seal, operating instructions) and with the original identification number.

Incomplete, or by the customer disfigured, damaged or soiled return items are not taken back.

10. INTELLECTUAL PROPERTY

All texts, comments, books, works, illustrations and images reproduced or displayed on the Ana Sanchez Balastegui website are fully subject to the copyright and intellectual property rights of Ana Sanchez Balastegui worldwide. Any or all reproduction or representation of the Ana Sanchez Balastegui Website, in whole or in part, is prohibited without the prior written consent of Ana Sanchez Balastegui.

For your information, the Ana Sanchez Balastegui website contains links to external third-party websites on the content of which Ana Sanchez Balastegui has no control. Therefore, Ana Sanchez Balastegui can assume no liability for these external contents. The content of the linked pages is always the responsibility of the respective provider or operator of the pages. The contents of these external websites of third parties are subject to the unlimited copyright of their operators, and are marked as such.

11. PERSONAL DATA

The use of the Ana Sanchez Balastegui website is usually possible without providing personal information. Personal data (such as name, address or e-mail addresses) are only collected in the case of a purchase contract. In this case, the customer voluntarily allows Ana Sanchez Balastegui to collect, manage and use his personal data (first name, surname, telephone number, date of birth, e-mail address, postal address).

The information provided by the customer is indispensable for order management, delivery and billing. Missing data lead to order cancellation.

By registering on the Ana Sanchez Balastegui website, the customer agrees to provide accurate information about himself. The input of wrong data corresponds to a violation of the terms and conditions. The Customer allows Ana Sanchez Balastegui to collect, manage and use his personal information. This data will not be disclosed to third parties without the customer’s express consent.

Ana Sanchez Balastegui takes the protection of the personal data of his customers very seriously and treats them confidentially and according to the legal data protection regulations. The customer is always allowed to ask Ana Sanchez Balastegui which information has been collected about him. For this purpose, the customer may send a written request (by registered mail or e-mail) to Ana Sanchez Balastegui.

12. APPLICABLE LAW AND JURISDICTION

Any disputes regarding the content of the Website, the Terms and Conditions or the contract between you and Ana Sanchez Balastegui or even in relation to the resulting product, are subject to German law and the exclusive jurisdiction of the German courts.

13. CUSTOMER SERVICE AND FURTHER INFORMATION

This website is operated by Ana Sanchez Balastegui. If you have any questions regarding the content of this website, or questions about us or the product offered here, please contact us at the following data: Ana Sanchez Balastegui, Feldhauskamp 19, 45138 Essen, Germany

Phone: +49 2014369451 Email: info@ana-morales.de

Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:

The European Commission provides an online dispute resolution (OS) platform available at https://ec.europa.eu/consumers/odr. We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

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